Arrogant and Lazy at the Advance Auto Parts

defaultStoreImageThere is nothing I hate more then walking into an auto parts store.  The moment I walk in the doors there is a wave of intimidation that hits me and it doesn’t help when the man behind the counter is arrogant as all get out.  Honestly, I am that woman that knows nothing past the basics about the vehicle I drive.  It is sad, I know.   But over the years I have learned that most service reps are always happy to help and sometimes exceed my expectations.   Not the case when I walked into the Advance Auto Parts store located at 3021 N John Young Parkway in Kissimmee, FL this weekend.

Jamie the “Parts Adviser” was very unhelpful.  When I walked up to the counter I greeted him and he appeared annoyed as if I was bothering him.  I informed him I was in need of four lug nuts for my vehicle and gave him the make, model, and year.  At this point I was feeling pretty confident in myself as I have clearly passed the test.  Until he asked how many cylinders and I told him I didn’t know, but he was welcome to come check the car (as most auto parts places usually don’t mind to do this.) and he replied, absolutely not.  “I will just say 6 cylinder, as most of them are.” he replied annoyingly.  I then informed him that I was referred by the manager at Tire Kingdom and that he had called ahead with the specs and everything should have been put to the side for  me and asked if they would be able to put the lug nuts on my wheels for me.  He looked at me, gave me a smirk, and said, “No, we do not do that, are you out of your mind?”  I just stared at him blankly and thought, well no I’m not out of my mind.  I have no idea how to put them on.  I was told ya’ll would do it for me like other parts stores do.  He then starts asking, what shape.  Dude!  I have no idea.  Come look at my car and make that determination.  I know how to start the car and that is about it.  It was apparent he did not want to help me and his service was greatly lacking.  I was starting to get frustrated and I decided to leave.  I told him I would  go to another part store where my business would be appreciated.  As I turned to walk away, it happened, he started to run his mouth about how he was in the right that I was wrong and I should not expect someone to provide answers I was not able to provide myself.  That I was out of my mind for expecting him to walk out and look at the car so that he can make a measly sale.  Well, Jamie the “Parts Adviser” don’t worry about making a measly sale.  I will not step foot into your parts store anytime in the future, and never will I recommend your store as the service is poor.   I wish you well and hope you receive the much needed training you deserve in order to better your customer’s experience when they are forced into a Jamie the “Parts Adviser” encounter.

Needless  to say, I discovered I was at the wrong store.  I was referred to the Discount Auto Parts not Advance Auto Parts and I was reassured they are happy to put the lug nuts on my wheels no problem at all.  I didn’t realize there was a difference in part stores, but I now know service is what separates the two.

This was just me venting, thanks for reading.  There is nothing more that gets under my skin…arrogance, laziness,  and poor service and I endured all three at the Advanced Auto Parts this weekend.  Bleck ~!

Fettuccine Alfredo with a side order of cockroach?!

olive

Mother’s Day brunch was not all that it was cracked up to be.  It was a horrible experience from start to finish.  The first of our party arrived at 11:00 am to request a table for a party of 11…4 mothers in our party, so of course there is much to celebrate. When the rest of the party arrived at 11:30 and headed to the table we discovered it was only set for 9 people and in a very tight area. Of course being Mother’s Day it was busy and they had no other tables available.  At first we were told that was all they had and it was ok’d by the gentleman of the group, so they weren’t going to provide us another table.  When I continued to express loudly that it was set for 9 people and we were a party of 11 and needed to be sat somewhere else…they decided to listen.  At this point the crowd was building and there were spectators.  We waited another 25 minutes for a table and the general manager comp’d some appetizers for the misunderstanding.  When we sat at the table there were several things wrong…my wine glass had food stuck to the outside of the glass…two members of our party ordered soup and only one was brought out, a tea was ordered, brought out, sat on the tray on the counter behind us for ten minutes before it was delivered to the very thirsty mommy that ordered, and then it happened….as my sister opened her napkin to unravel her silverware it jumped out scurrying across the table!  It was a ROACH!

pests: American cockroach, at left, is ubiquitous; Florida harvester ants (Pogonomyrmex badius), above, have a sting you won't forget. University of Florida photos/James Castner, Department of Entomology and Nematology Story Slug: LIbugprof.ART|LIbugprof.ART|LIbugprof.ART

I quickly got up and went to the manager that was assisting us earlier.  She of course wanted to see it, as if we were making it up.  We had trouble finding him as he was hiding.  It took a few minutes, but then he started scurrying up the wall in the dining room.  He was of medium size.  She simply took the napkin away and said she was terribly sorry.  At that point, I had lost my appetite.  We hadn’t even ordered food yet and I was ready for my check.  We probably would have received better service at McDonald’s.  The manager came back out while we were eating to offer us 25% off our bill, and yet when we received the checks there were extra drinks added that we did not order and some of the meals were not entered correctly and charged at a higher price.  After paying she gave us each a $5 gift certificate to come back.  We have already decided that we will not be coming back for any future dining experiences.  It was just one bad thing after another and on such a special day.  There was a lack of customer service.  No one offered to clean the table after the roach danced all over the it, the utensils and napkin were not replaced until after I asked, and they should have comp’d my sister’s meal.  Not to mention the manager never spoke to my sister to apologize…(she was the one that was handed the surprise of a roach on Mother’s Day)  By far this was the worse experience we have ever had, and although the manager apologized and said she felt awful, it will never replace the memories that we have for Mother’s Day 2015.

By the way…I almost forgot…the disgusting experience was courtesy of Olive Garden located at the Loop in Kissimmee, FL

Do you think the manager handled the situation well?  Do you think 25% off the bill was a nice gesture or not enough for the trouble?