There is nothing I hate more then walking into an auto parts store. The moment I walk in the doors there is a wave of intimidation that hits me and it doesn’t help when the man behind the counter is arrogant as all get out. Honestly, I am that woman that knows nothing past the basics about the vehicle I drive. It is sad, I know. But over the years I have learned that most service reps are always happy to help and sometimes exceed my expectations. Not the case when I walked into the Advance Auto Parts store located at 3021 N John Young Parkway in Kissimmee, FL this weekend.
Jamie the “Parts Adviser” was very unhelpful. When I walked up to the counter I greeted him and he appeared annoyed as if I was bothering him. I informed him I was in need of four lug nuts for my vehicle and gave him the make, model, and year. At this point I was feeling pretty confident in myself as I have clearly passed the test. Until he asked how many cylinders and I told him I didn’t know, but he was welcome to come check the car (as most auto parts places usually don’t mind to do this.) and he replied, absolutely not. “I will just say 6 cylinder, as most of them are.” he replied annoyingly. I then informed him that I was referred by the manager at Tire Kingdom and that he had called ahead with the specs and everything should have been put to the side for me and asked if they would be able to put the lug nuts on my wheels for me. He looked at me, gave me a smirk, and said, “No, we do not do that, are you out of your mind?” I just stared at him blankly and thought, well no I’m not out of my mind. I have no idea how to put them on. I was told ya’ll would do it for me like other parts stores do. He then starts asking, what shape. Dude! I have no idea. Come look at my car and make that determination. I know how to start the car and that is about it. It was apparent he did not want to help me and his service was greatly lacking. I was starting to get frustrated and I decided to leave. I told him I would go to another part store where my business would be appreciated. As I turned to walk away, it happened, he started to run his mouth about how he was in the right that I was wrong and I should not expect someone to provide answers I was not able to provide myself. That I was out of my mind for expecting him to walk out and look at the car so that he can make a measly sale. Well, Jamie the “Parts Adviser” don’t worry about making a measly sale. I will not step foot into your parts store anytime in the future, and never will I recommend your store as the service is poor. I wish you well and hope you receive the much needed training you deserve in order to better your customer’s experience when they are forced into a Jamie the “Parts Adviser” encounter.
Needless to say, I discovered I was at the wrong store. I was referred to the Discount Auto Parts not Advance Auto Parts and I was reassured they are happy to put the lug nuts on my wheels no problem at all. I didn’t realize there was a difference in part stores, but I now know service is what separates the two.
This was just me venting, thanks for reading. There is nothing more that gets under my skin…arrogance, laziness, and poor service and I endured all three at the Advanced Auto Parts this weekend. Bleck ~!